Department Overview
The Work Order Control Unit (WOCU) is the administrative side for several Business Affairs Administration departments and manages the ºÚÁÏÍø Wireless program. This team:
- Centrally supports recharge billing for Telecommunications, Parking, and Delivery Services
- Acts as the shared finance, supplies/inventory, and space liaison for Administration Leadership, Telecommunications, and Shared Services
- Manages the ºÚÁÏÍø Switchboard, triaging incoming Help Desk calls and submitting requests where appropriate
- Acts as Tier-1 Support for Central Billing, Telecommunications, ºÚÁÏÍø Wireless, and Workday support
Department Services
- ºÚÁÏÍø Wireless program & Telecom billing software management
- Central (recharge) Billing for: Telecommunications, Parking, Delivery Services, and Risk Management & Safety
- ºÚÁÏÍø Switchboard, facilitating work orders and tier-1 support for Workday help requests
Customers and Stakeholders
The Work Order Control Unit, as University Operators, support all calls made to the Help Desk.
Additionally, the Work Order Control Unit is an internal service provider for business units within ºÚÁÏÍø Business Affairs Administration:
- Liaison services for finance, supplies/inventory, and space management
- Support services for Workday, Central Billing, and Telecommunications Call Accounting
- Management of the ºÚÁÏÍø Wireless phones program