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What is Rebel Success Hub?

Rebel Success Hub (RSH) is a student success platform powered by Salesforce and designed to help advisors, faculty, and campus leaders support student retention, progression, and completion. It offers tools for communication, case management, cross-campus referrals, and enhanced workflows. The platform also uses predictive analytics based on ºÚÁÏÍø’s data to identify and support at-risk or off-path students.

A woman sitting down at a desk talking to an advisor

Rebel Success Hub

Background

At ºÚÁÏÍø, we are committed to transforming how we support our students as part of our Top Tier initiative. Our goal is to create an environment that drives student success - by improving retention and graduation rates, reducing time-to-degree, and helping students achieve their academic, personal, and professional goals. RSH is a key tool in this effort. By offering a comprehensive, 360-degree view of each student’s progress and integrating data from departments across campus, RSH empowers faculty, advisors, and staff to deliver more proactive, personalized support - ensuring students stay on track.

Highlights

Rebel Success Hub provides ºÚÁÏÍø with a multifaceted tool to help staff support students in the following ways:

  • Advisee Case - a detailed, centralized view of an individual student’s academic progress and advising history.
  • Reports - filtered list views for outreach and analysis (e.g., students in major X, with GPA X, X–X credits complete, and missing course X).
  • Activity Analytics - visual reports show how staff time is spent on student appointments, supporting accountability and resource planning.
  • Alerts - an early warning and referral system lets authorized users flag student concerns, making them visible to relevant staff for timely support.
  • Service Cases and ASK Queue - students can submit questions or requests to their advising center or other offices and receive timely responses.
  • Form Entries - students and staff can submit and track forms, documentation, or program revision requests for processing.
  • Communication - staff can send emails to individuals or groups of students to streamline outreach.

In the student-facing self-service RSH portal, students can:

  • Schedule an appointment with an advisor or other campus service
  • Ask a quick question of their advising center
  • View past advising appointment summaries
  • Open and track service cases to various campus offices including academic advising, the Registrar, Financial Aid, Admissions, and Cashiering
  • Submit forms and documents including immunizations, financial aid forms, tuition & fee appeals, and more
  • Request a major, minor, or modality change
  • Access FAQs

On the internal staff-facing RSH site, staff can:

  • View students' advisee records
  • Schedule an appointment on behalf of a student
  • Save advising appointment summaries
  • Input transactional notes
  • Submit and approve requests for major, minor, or modality changes
  • Work service cases
  • Communicate with students
  • Process forms
  • Pull reports and view dashboards
  • Monitor students' progress via attributes and other data points
  • Provide referrals to campus services